FAQs

SIZING

Use our Size Calculator to find your perfect fit! We also have sizing charts with popular measurements on our Sizing Guide page.

COVID-19 

Visit our COVID-19 Information page to learn more.

Are you a Frontline Medical worker? We are now offering you 20% OFF with our new Healthcare Heroes initiative! Click here to learn more.

PRE-ORDERS

Some of our more popular items (did I hear someone shout rompers?!) may be out of stock and currently unavailable and are therefore only available as pre-ordered items. You are able to order and pay for your item but it won't be shipped to you for 1-12 weeks depending on demand. Our products are made locally, in Vancouver, B.C, where the factories are much smaller than those found elsewhere round the world and can only handle small volumes. We really appreciate your patience and promise that it's worth the wait.

If the item you wish to purchase is for pre-order only, the estimated delivery time will be displayed on the purchase button before you add the product to the cart.

SALE ITEMS

Discounted sale prices are offered on marked and in stock items only during that particular sale period and only on the products advertised in that particular sale.

We will not refund the sale discount amount on any previous purchases. Sale prices are available whilst inventory permits only.

All items reduced in price by 50% or higher are final sal- we will not offer any refund or exchanges on that particular product. Once it's yours, it's yours!

You order will be shipped when all other items in your order, including any pre-order items, are ready and available to ship.

PROMO CODES

Our ongoing promotional codes, such as newsletter sign up, are only valid on full price items. Sale items and certain collaboration collections, such as Jillian Harris x S+T and Carole Radziwill x S+T are excluded from this additional discount. 

Seasonal and one-time event promotional sale codes are valid only for use during the time period stated in the newsletter or advertisement for that particular sale. Unless otherwise stated, sale items will be excluded from these codes.

All codes will only apply to new orders and cannot be applied retroactively under any circumstance. These codes allow only one use per customer and cannot be combined for greater discount with any other promotional code.

ROMPER REWARDS LOYALTY PROGRAM 

Rewards and referral discount codes earned in our Romper Rewards loyalty program are only valid on full price items, sale items are excluded from this additional discount. 

VIP Tiers are calculated on an annual basis and will be reset on January 1st of each calendar year.

More information about Romper Rewards can be found here.

CARE INSTRUCTIONS

Everything you need to know about caring for your Romper can be found here!

BRIDAL

If you are looking for further information about our Bridal packages, you can find all the information here and here!

RETURNS AND SHIPPING

Our full Returns & Shipping policies can be found here!

HOW CAN I CONTACT CUSTOMER SERVICE?

We would love to hear from you! Email us at info@smashtess.com and we’ll get back to you as soon as we can.

WHAT PAYMENT METHODS DOES SMASH + TESS ACCEPT?

We accept Visa, MasterCard, American Express, Shopify Pay, Apple Pay and Sezzle.

Sezzle is a payment solution that gives you the freedom to buy now and pay later - with no interest! When you complete a purchase with Sezzle, the merchant will process your order just like you paid in full, but you will have only paid a fraction of the cost. Learn more here!