SHIPPING
All orders with a shipping address in Canada and the United States, will receive FREE standard shipping on orders over $99. Orders under $99 will be charged a flat rate of $10. For priority services and all International orders - shipping will be calculated based on the shipping distance and size of package.
Heads up! Shipping time does not include processing time and your order will be sent out when all items are available! If one item is pre-ordered, we will ship out once all of your cart is good to go!
A note about International orders using Small Packet International Air:
Whilst this service is very economical, it does not offer tracking or insurance information so please be aware that it may take up to 84 Business Days for delivery. We therefore encourage you to select Tracked Packet or Xpress Post if possible as you will receive your purchase a lot sooner.
ADDITIONAL CHARGES
Duties and taxes vary upon country. If you place an order online, you will be responsible for all duties, taxes and customs charges once the package has arrived in the destination country.
ROUTE+ PACKAGE PROTECTION
We offer an optional insurance coverage for your package called Route+. When you purchase coverage for your package, you will be insured if the package is lost, damaged or stolen! , learn more about it HERE
OUR RETURNS POLICY
We hope that you feel warm and fuzzy about your purchase from Smash + Tess and are strutting around your home right now rocking your favorite look! However, we know it can be tricky ordering things online so are pleased to offer free returns and exchanges using our returns website to help you find the perfect fit. Shipping fees are not refundable.
All items reduced in price by 50% or higher are final sale - we will not offer any refund or exchanges on that particular product. Once it's yours, it's yours! Read more about our sale terms here.
You have 30 days after your item is shipped to have it back in Smash + Tess’ hands. Once you submit your request you will be provided with a Canada Post shipping label to fix to your package and drop at your local post office.
Visit this page for further details on our return policies including Bridal packages and seasonal sales.
All returns MUST be in 100% new condition, unworn with all the original tags in place. Please ensure that the clothing is packaged safely, as we cannot accept damaged returns. Once we have received your return item, we will then either exchange it, refund your credit card or issue you with a store credit gift card for the charges within 7 business days.
Ready to return or exchange an item? Gather your order number and postal code then submit your request using our returns portal here!
MORE QUESTIONS?
Check out our knowledge base full of our FAQs here!