Local pick-up FAQs

Mother’s Day is just around the corner, and Smash + Tess wants to ensure that you get your gift for your special Mama in time! 

We will be offering a Local Contactless Pick-Up at our HQ in Richmond, BC for 2 days only! 

Pick-up dates and times are as follows: 

Thursday May 7 from 11am-6pm and Saturday May 9 from 10am-2pm. 

At check-out, select 1 of the 2 options for pick-up

  • LOCAL PICK-UP IN RICHMOND, BC - THURSDAY
  • LOCAL PICK-UP IN RICHMOND, BC - SATURDAY

Once your order is complete, one of our team members will confirm your order for pick-up via email with detailed instructions to make your visit ever so simple! 

Please note, if you select an item currently on pre-order, we are unable to offer that item for local pick-up. This service is only available on in-stock items on these 2 days. 

Details: 

Address: 

Smash + Tess
1147-11871 Horseshoe Way
Richmond, BC
V7A 5H5

Please arrive at HQ and park in the RESERVED UNIT 1147 spot with your hazard lights on.  A team member will come to your vehicle and get your Full Name + Order # for confirmation.  They will retrieve your order, and bring outside to your car and you’ll be good to go! 

If you arrive, and a car is in the spot, please wait until that vehicle has completed their pick-up. 

Please note, there will be no access inside HQ and we ask for you to remain in your vehicle for the duration of your pick-up.

Notes: 

Thursday pick-up option will be available from Monday-Wednesday + Saturday pick-up option will be available Monday-Friday.

Items not picked up will be mailed on Monday, May 11th.