LOVE ROMPERS?

Then you will fit right in at our HQ in Richmond, B.C!

Thank you for your interest in joining our team. If you would like to apply for one of the positions listed below, please send your resume by email to jobs@smashtess.com.

Please note: Due to the high volume of applications we receive, only successful applicants will be contacted. 


DISTRIBUTION CENTRE MANAGER

Currently accepting applications

The Role:

The Distribution Centre Manager is responsible for ensuring our warehouse operations are run as effectively and efficiently as possible.  Reporting directly into the Chief Operating Officer, this role will also be critical in determining a distribution and logistics strategy to match our future growth goals across Canada and the US. 

Supervisory responsibilities:

This role overseas a team of supervisors as well as the full-time and part-time warehouse associates.

Key responsibilities:

This role plans, manages, and oversees:

+ order fulfillment – creating and implementing strategies for efficient and productive pick and pack workflows and goals

+ warehouse capacity and product organization – work with the production team to manage incoming inventory deliveries and creating necessary space to stock them

+ product and supply inventory management – oversee quality checks, inventory counts, supply ordering, and variance reconciliations

+ logistics and delivery – work closely with different carriers to ensure timely and cost effective delivery

+ staff management and development –ensuring the warehouse team is scheduled effectively to meet daily and weekly demands, while supporting their ongoing learning and development

+ staff health and safety – ensuring the team is working in a safe and clean environment that follows applicable health standards and regulations

+ future operations – working with the COO in creating strategies to scale and modernize our distribution and logistics operations

Qualifications:

Our ideal candidate has:

+ 3-5 years of leadership experience within a warehouse environment

+ proficiency in Microsoft Office,ShipStation, and/or Xorosoft

+ strong communication skills, both verbally and in writing

+ a professional demeanor and excellent problem-solving skills combined with a strong customer experience orientation

+ the ability to multi-task and manage multiple projects within an ambitious and fast-paced environment

+ the desire and capacity to motivate and manage a growing team

+ the ability to lift 30-50 lbs


QUALITY ASSURANCE SPECIALIST

Currently accepting applications.

Rompers are at our core. They are what we are most passionate about and what we do best in the world. We want to delight and not disappoint our #smashtessfam which means the quality of our garments needs to be second to none.

We are looking for a Quality Assurance Specialist to join our product team and ensure our Rompers live up to the hype!

Responsibilities include:

+ Weekly in-line inspections at key factories to inspect on going, Cutting, Sewing, trimming and packing.

+ Inspect final shipments before garments leave the factory.

+ Check and confirm bulk fabric deliveries to factories against packing list.

+ Coordinate trim and sample delivery / collection between factories and HQ

+ Work cross functionally with the Production Coordinator, Product Developer and factory manager to resolve any issues in a timely manner.

We are looking for somebody who:

+ Owns a vehicle and valid driver’s license

+ Has great attention to detail.

+ Is proficient with Microsoft Office


Order Fulfillment Associate

Currently accepting applications.

Smash + Tess prides itself on providing the absolute best experience - from customer service, planning, production to order fulfillment. As a key member of the team, our Order Fulfillment Associates are responsible for not only providing the correct product to our customers, but also the best experience when our customers receive their product. Packaging by-hand means that products are treated with the ultimate care up to the point of the customer receiving their item. 

The Role

The Order Fulfillment Associate will perform an array of functions including but not limited to: Receiving and processing incoming product, picking and filling customer orders, organizing product stock and processing returns, exchanges and damages in a timely manner. The candidate must have strong interpersonal skills, be able to work alone as well as with a team, and must be able to meet project timelines. With a small but mighty team, working at a fast pace and with the highest efficiency is critical to the success for this role, along with a love of Rompers and similar products. 

In addition to our core roles, our team members take pride in the organization and cleanliness of the warehouse by constantly upkeeping and improving it to ensure efficient and effective workflow. Regular inventory counts are also required, and excellent counting skills and a detailed focus mindset are key to the success of this role. 


CUSTOMER CARE ASSOCIATE

No current opportunities but accepting applications.

The Role

As a key member of the team, the Customer Care Associate is responsible for the first point of contact with customers via email and social channels. A community-built and driven brand means that we place high value on our customers as they have been with us through it all. A sense of urgency, compassion and understanding is key to be successful in this role. Attention to detail, clear communication and a love of Smash + Tess products is also very important. Not only are we the voice of the brand, we are contact for our customers to reach out, ask questions and help them find a Romper they will love and cherish.

Plus, team members have access to a great staff discount to share the Romper love!